Android Oreo 8.0 and above (Android Oreo and Pie) Not Compatible with FireFly
Android Pie (9.0+) is the latest versions of software released to the Android market. While Pie / Oreo provides many improvements and fixes to the operating system, however, has had major issues with Bluetooth® connectivity since its inception.
We have recently discovered that Android devices running Oreo 8.0 and above will not be able to connect to FireFly. The disconnecting or failure to connect via Bluetooth® has been seen in cars, headphones, handheld speakers and now FireFly. These same mobile devices on an earlier OS would be working fine with our system. Even though this is not an issue the FireFly team can resolve, Google has reassured us they are working on a solution.
We wanted to make sure our Android users are well aware of this problem. If you have an older device that is not running Android version 8.0 or 8.1 or perhaps an Apple product, please use that to serve as the controller for the time being.
There are several online forums that outline steps to combat the Bluetooth® issue. We cannot confirm success with these, but you are free to attempt.
To check the software version your phone is running, follow these steps:
> About phone
> Software Information